Returns and Refunds
To return an item, please email us so we can arrange the return for you. Please note: Returns are only accepted in original packaging.
- Germany: [email protected]
- Austria: [email protected]
Yes, you can—provided the items are returned in their original packaging. To arrange the return, please contact us by email.
- Germany: [email protected]
- Austria:[email protected]
Returns are only accepted in their original packaging. Therefore, please return your order exactly as it was delivered to you.
If you receive a damaged, defective, or incorrect item, please contact us by phone or email so we can find a prompt solution.
- Germany: +49 (0) 7303 95215-0 or [email protected]
- Austria:+43 (0) 191 392 42 or [email protected]
Once we have received and checked your return, we will issue a refund using the same payment method you originally selected.
You may cancel your purchase and return the goods free of charge within 14 days of receipt. For full details of your right of withdrawal, please refer here.