Orders
After completing your order, you will receive an order confirmation by email summarising the details of your order. As soon as your order leaves our warehouse, we will send a shipping notification. The freight carrier will then provide a separate email with the precise delivery date.
If you wish to change an order, please contact us as soon as possible by phone or email.
- Germany: +49 (0) 7303 95215-0 / [email protected]
- Austria: +43 (0) 191 392 42 / [email protected]
Immediately after placing your order, you will receive a confirmation email listing your purchased items.
If you created a customer account during the order process, you can view your order at any time under My Account > Orders.
You can view all your past orders under My Account > Orders. To do so, log in with your email and password.
All items come with an instruction manual.
The statutory warranty period for your items is 2 years from the date of receipt. If you receive goods with visible defects, please report them immediately to avoid any misunderstandings.
- Germany: by e-mail to [email protected]
- Austria: by e-mail to [email protected]